What you will find inside the checklist
Check-in is the time when your guests first experience your hospitality. At the same time, it represents an important organizational step for your facility. By following the steps in the checklist, your staff will easily manage both aspects.
Just as the first impression is important, the last memory also matters. During check-out, it will be crucial to let guests leave with a smile and finish the paperwork associated with their stay. Thanks to the checklist, you won't miss a single step.
A resource to print out
The checklist will only be truly effective if you know how to incorporate it into your everyday work. The best way to do this is to print it out and keep it on your reception desk. Your staff will be able to consult it at any time and have the confidence that no mistakes will be made.