What you'll find inside the resource:
Questions for you
Even before manifesting itself in a hospitality organization, resistance to change comes as a personality trait of those who manage it. In this self-assessment you'll find the right questions to ask yourself to analyze your approach, identifying the root causes of fear of change.
Questions for your hotel
In order not to be overcome by the fear of change, you need to think deeply about the "here and now" of your hotel. Here you will find questions to free yourself from habit-driven automatisms and assess whether and how much change could contribute positively to your success.
To better grasp the real scope of change, it is essential to know how to measure it. If you decide to implement improvement measures in your facility, here you can find the right questions and tools to evaluate them.