What you will find inside the checklist:
The 7 steps to closing a sale
The reception is the right time for upselling because your guests are relaxed and eager to make the most of their stay. If you apply these 7 steps to every upselling opportunity, you will master the sale more and more spontaneously and effectively, for more satisfied customers and increased revenue.
How to train and motivate your team
To be successful in upselling you need to know what you are selling, what techniques and skills to leverage, and most importantly, be motivated to do it. Learn how to empower and engage your reception team in the right way to make them proactive and effective.
How to measure results
Upselling is not about "trying to sell more when it happens," but implementing a clear strategy with measurable goals. In this checklist, you'll find the most important metrics to keep an eye on to see right away if you're going in the right direction.