What you will find inside this guide:
3 phases of the phone call
It's not enough to manage the conversation well; to convert every phone call into a direct booking, you need to structure this activity and give it the proper attention. That's why in this guide you'll find all the steps to take before, during, and after the phone call.
Examples and techniques
From training your staff to the most effective words to use during the phone call, from the four best techniques for upselling over the phone to monitoring the activity, in this guide you will find not only theory, but more importantly practical insights to get started right away.
Mistakes to avoid
Turning phone calls into bookings is a simple and low-cost activity. However, it lends itself to some seemingly trivial slips--that risk compromising its outcome. In this guide, you will find the four most common mistakes to watch out for!