Is managing guest complaints a problem in your hotel? Here's how to solve it!
Everyone gets a complaint at one time or another: the difference is being able not only to solve it, but to turn it into an opportunity for improvement and building loyalty. Find out how!
In-stay upselling in hotels: what it is and strategies to sell more (and better)
During their stay, your guests relax, are more open and focused on their needs: in-stay upselling is the right strategy to satisfy them, multiplying sales!
Looking for hotel staff? Here's how to write the perfect job ad!
Writing a job ad may seem like a mundane task, but there are clear rules to follow to stand out in the crowd of offers and attract the best candidates for you. Find out about all of them!
The ultimate guide to increasing bookings on Booking.com
A must-read for every host who wants to grow their hotel.
Impact of events on hotel rates: how to evaluate it to maximize profits
Events don't all have the same weight on your hotel's performance. Here's what you need to know to not get caught off guard and always get the most out of them.
The real superpower of a hospitality establishment is personalization: find out why and how to do it!
Personalizing guest stays is key to being more competitive, increasing revenue, and fostering loyalty. Read through these examples to get started now.
How to optimize check-in and check-out in hotels
Everything you need to know to welcome and greet your guests in the best possible way.
The 5 types of rates you need to know in order to do revenue management in your hotel or lodging establishment
Not sure what types of rates you need to adopt to do revenue management properly? In this article, we introduce you to the 5 most important ones.
